Refund policy

Refunds, Returns, and Exchanges

The Bailey Zimmerman Store does not accept returns or exchanges. Please be sure to read the description and look over the size chart carefully to ensure that you are purchasing the desired item and size. Exchanges or refunds for damaged, defective or incorrect merchandise are at the discretion of management.

In the event that you have received damaged, defective or incorrectly shipped merchandise, please contact Customer Service within 30 business days of receiving your order with a video and/or pictures of the damage.

All refunds or exchanges must be requested within 30 days for domestic orders and 60 days for international orders. (Note that for orders shipped via a non-trackable method we won't be able to determine receipt date.) The Bailey Zimmerman Store is not responsible for any items returned to us via a non-trackable delivery method that go missing in transit.

Please include the following in your email to Customer Service and in your return:

  • Your order confirmation number
  • Your first and last name
  • Your mailing address
  • Your phone number
  • What you are returning and why
  • Video and/or pictures of the damage
  • How you would like us to handle your return or exchange.

We highly recommend that the items be returned to us using a mail service that provides tracking or insurance. The Bailey Zimmerman Store is only responsible for items received and cannot maintain responsibility for returns/exchanges lost in the shipping & handling process. Pack your return securely, in the original package if possible, and include your packing slip. We need the entire form to identify the order.

Refunds for original and return postage costs at the discretion of management. You will not receive a refund for your return until we receive your returned item. All items must be returned in their original condition with tags attached and must not be washed, worn, or altered in any way. Media must not be opened or removed from its plastic wrap. The Bailey Zimmerman Store cannot accept returns that smell of smoke from cigarettes, marijuana, incense, etc. If you have any furry friends, please be sure that none of their fur is packaged with the item to be returned.

Mail to:
Bailey Zimmerman Returns
c/o Mainfactor Shipping Dept
12500 E. Nine Mile Road
Warren, MI 48089

Once your return has been received by us, we will exchange your item or credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.

Items That Cannot Be Returned or Exchanged:

Unfortunately the items listed below cannot be refunded, returned, or exchanged. All sales of these items are final except only in the case of a manufacturer's defect, backorder, or undeliverable package.

  • Underwear or Bathing Suits
  • Music or Book Pre-Orders
  • Any autographed, collectible items
  • Any apparel item deemed by the Bailey Zimmerman Store to show obvious signs of use
  • Any physical media (CDs, DVDs, Vinyls, etc) that has been opened (removed from its plastic wrap)
  • Any downloadable media
  • Any item that is not in its original condition for reasons not due to an error on the part of the Bailey Zimmerman Store.
  • Bundles/Collections
  • Limited Edition or seasonal items
  • Sale or Clearance items
  • Any item purchased on pre-order
  • Print on demand items

The Bailey Zimmerman Store will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to the Bailey Zimmerman Store. 

Please note: If a refund is agreed upon, the refund will be issued to the original form of payment. If that payment method has been lost, cancelled, or is unavailable for any reason, the refund will be issued in the form of a store credit. All service tickets will be valid for up to 30 days from first correspondence. If your issue has not been resolved within 30 days because of a lack of communication or failure to send in returns, we are no longer responsible.

Clothing and Apparel:

We cannot accept returns or exchanges on clothing that has been washed or worn.  

Music and Media:

We can only accept returns of music and media items that are unopened. 

Canceling or changing an order

If you need to cancel or change your order, please contact us at store@baileyzimmermanmusic.com within 30 minutes of your order being placed. After that, we cannot guarantee that we will be able to honor the change.  Please write in with the store name you purchased from and your order # and we will do our best to help you out.

Please allow up to 48 hours for a response when sending an inquiry. Our business hours are 9:00am - 5:30pm (PST) Monday - Friday.

Please note, sending multiple inquiries will cause delays in our response time.